Terms & Conditions

Terms & Conditions Of Use

Acceptance The Use Of Alxeo Terms and Conditions

The terms and conditions that apply to your purchases of any service / products from www.alxeo.com, You (as hereinafter defined) agree to the terms and conditions in this Agreement, the Conditions of Use for the www.alxeo.com website, and any changes that may be made to the Agreement or to the Conditions of Use. If you do not agree to the terms of this Agreement or have any questions about the Agreement, stop using our service and contact us immediately.

Use of the Service

You (as hereinafter defined) undertakes not to use the Service for any improper, immoral or unlawful purpose, nor cause any nuisance by the use of the Service, nor allow others to use the Service for any of the foregoing purposes. We reserve the right to cancel the service without notice if the customer is deemed to have contravened our acceptable use.

Security of Service

You (as hereinafter defined) is wholly responsible for the safety and security of your Alxeo account and the equipment used to access the Alxeo network and services and must put in place such safeguards as necessary to prevent unauthorized use. You will be responsible for all persons who use your username and password to access the service, whether authorized or not. Alxeo accepts no responsibility for costs incurred by the customer from unauthorized usage of a customer's account

Alxeo reserves the right to check the security of a your devices used to connect to its network if it reasonably believes that equipment on the your network may be at risk from external attack (hacking) or if they believe that its terms and conditions of use are not being followed.

Security of Content

Alxeo will exercise no control whatsoever over, nor have any responsibility or liability whatsoever for, the content of the information passing through its network. Alxeo shall make no effort to validate any information passing through its network for content, correctness, usability or for any other reason.

Copyright and use of material

All information, data, text, images, graphics, artwork and the selection and arrangement of same as well as links, software and source code on the web site are subject to the copyright of www.alxeo.com. All rights are reserved. No part of the web site may be reproduced in any form or by any means without our prior written consent except for the sole purpose of placing an order or corresponding with us. Our name and logo and all related product names and logos are our trade names/trade-marks and may not be used without our prior written consent.


Your password protects your account; it is your responsibility to ensure that it is stored securely and must not be shared with anyone. If you suspect your password has been compromised you must change it immediately and inform us via our help desk. We will not be liable for any call charges or other losses related to the fraudulent use of a password to your account. We cannot ensure or warrant the security of any information which you transmit to us via the public internet and you do so at your own risk.


Account recharge / purchase of plan or any other services are a non-refundable payment. You must pay for Service / Products at the time of purchase. Acceptable forms of payment include credit card, paypal and any other authorized payment way by www.alxeo.com

Price, Call Rate and Fee Changes

All calls are charged as per the rates displayed on our website. We may change the prices for the Products from time to time, and such changes will be effective from the time they are posted on the Website. The terms and conditions of a Service / Product, including the rates for calls, are subject to change at any time without prior notice.

Taxes and fees

You are responsible for and must pay any applicable taxes or fees for purchase of the Products. Per call connection fee may be applicable on certain Calling Plans. Monthly, bi-monthly, weekly or other maintenance fees & taxes may apply on certain Calling Plans.

Daily Purchase Limits

Based on security reasons we may, limit the number of transaction at one time, or over a certain period of time or based on IP address.


When disputing a transaction, you must provide details for the transaction that are disputing. Once we have received this information, we will begin investigating your claim. The results of the investigation will determine the decision taken towards a solution for the dispute. All information provided must be true, if there is any evidence that points towards the claim being false, it will be dismissed immediately a and no resolution will be provided.


Services may be cancelled at any time by the customer via the online customer portal. Any remaining charges for the services used will be charged up to the date of cancellation. There are no charges for cancellation. No refunds are given on cancellation.


If no calls are made or received for a period of more than six months we reserve the right to terminate the account and all rights and numbers associated with that account and such rights and numbers associated with the account will revert to our ownership.